Privacy Policy
Privacy Policy
Last Updated: June 30, 2025
Serena Wholesale ("Serena Wholesale," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and disclose information about you when you visit our website (the "Site") and when you engage with us in the context of our wholesale tobacco and vape products business.
Please read carefully: by accessing or using our Site, you agree to the terms of this Privacy Policy. You must be of legal age (18 or 21 depending on your jurisdiction) to access our Site or purchase tobacco.
1. Information We Collect
We collect personal and business-related information necessary to verify wholesale accounts and comply with legal requirements, including information you provide to us directly:
- Business name and license number
- Contact name and email
- Shipping and billing address
- Phone number
- Tax ID or resale certificate
- Government-issued ID for age verification
- Payment information (processed securely via third-party services)
2. Age Verification
Due to the nature of our products, we are required by law to verify your age before providing access or processing any order. We may use third-party age verification providers. By using our site, you confirm you are of legal age to purchase tobacco or vape products in your jurisdiction.
3. How We Use Your Information
We may use your information to:
- Verify your eligibility for wholesale purchases
- Fulfill orders and manage accounts
- Comply with federal, state, or local laws
- Detect and prevent fraud
- Improve our Site and services
- Send account-related notifications and updates
4. Disclosure of Your Information
We do not sell your personal data. We may share your information with:
- Age and identity verification services
- Payment processors (e.g., Stripe, PayPal)
- Shipping carriers (e.g., UPS, FedEx)
- Government agencies when required by law
- Legal or business consultants in compliance with regulatory or security concerns
5. Cookies and Tracking Technologies
We use cookies and tracking technologies to improve user experience, monitor site traffic and behavior, and remember login sessions. You can control cookie preferences through your browser settings.
6. Data Security
We implement commercially reasonable security measures to protect your information. However, no method of electronic transmission or storage is 100% secure.
7. Your Rights
Depending on your jurisdiction (e.g., California), you may have the right to access and update your information, request deletion of your data, object to certain processing, or file a complaint with a data protection authority. Contact us at admin@serenawholesale.co to exercise your rights.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
9. Do Not Track Signals
We do not respond to "Do Not Track" browser signals at this time.
10. Children's Privacy
This Site is not intended for children under the legal smoking age. We do not knowingly collect personal information from anyone under the legal age.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at: admin@serenawholesale.co