Return Policy

We are committed to providing quality products and excellent customer service. Due to the nature of our wholesale business, we have specific policies in place regarding returns and exchanges.

All Sales Are Final

All purchases made at Serena Wholesale are final. We do not accept returns or offer refunds on products unless they meet the conditions listed below.

Damaged or Defective Items

If you receive an item that is damaged or defective, you must notify us within 3 business days of the purchase or delivery date. We will assess the claim and, if approved, provide a replacement or credit at our discretion. To report a damaged or defective item, please provide:

• Original invoice or receipt
• Photos of the damaged or defective product
• A brief explanation of the issue

Non-Returnable Items

For health, legal, and safety reasons, the following items are non-returnable under any circumstances:

• Tobacco products (including cigarettes, cigars, chewing tobacco)
• Vape products and accessories
• Perishable goods (such as drinks or snacks)
• Opened or used products
• Items without original packaging

Incorrect Orders

If there is an error in your order (e.g., wrong item or missing item), please notify us within 3 business days. We will correct the mistake promptly with either a replacement or store credit.

Return Process

Approved returns must be brought back to our warehouse with the original receipt and packaging. No returns will be accepted without prior authorization.

Store Credit Only

All approved returns will be processed as store credit only. No cash refunds will be issued.

Contact Us

For return inquiries, contact us at: admin@serenawholesale.co